Refund policy
Bare Brew Return & Refund Policy
At Bare Brew, we stand behind every can we ship. Your satisfaction is our top priority, and we want you to love your cold brew experience.
Damaged or Defective Orders
If your order arrives damaged or defective, please contact us within 7 days of receiving your order at drinkbarebrew@gmail.com or call us at (224) 343-1991.
Because our products are consumable, we are unable to accept physical returns. However, we will do our best to make it right — in most cases, we will send a replacement at no additional cost to you.
To help us resolve your issue as quickly as possible, please send us the following:
- Photos of the shipping box (showing any damage)
- Photos of the damaged cans
- Your order number
Non-Returnable Items
Due to the perishable nature of our products, we cannot accept physical returns of opened or consumed items. If you have a quality concern, please reach out and we will work with you to find the best resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have not yet been shipped can be cancelled for a full refund. Once an order has shipped, it cannot be cancelled, but our return policy above will apply.
Refunds
If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.
Contact Us
For any questions about returns, refunds, or your order, please reach out to us:
- Email: drinkbarebrew@gmail.com
- Phone: (224) 343-1991
We typically respond within 24 hours on business days.
